A Human Fee?

Oh, Spirit. Just as you're in the midst of adding a carry-on bag fee you mention the possibility of the fee for talking to a human being at the airport. One at a time, please?

But seriously, before another media firestorm hits, I feel I should defend Spirit - sort of. It's simple - fees are their strategy. Spirit wants to unbundle as much as possible, which lowers their costs, and customers who want the extra frills send Spirit some nice ancillary revenue. If you don't like it, I would recommend flying someone else.

A fee for talking to a person at the airport shouldn't really surprise anyone. The airlines have been encouraging us travelers to engage in less human contact for years. I mean, most airlines charge for you to make a reservation over the phone, and charge you more to pay for a checked bag at the airport. Not to mention encouragement to check-in online. Plus Continental is even now testing self-boarding in Houston. So this seems like more of a natural progression than anything to me.

Nevertheless, Spirit says this won't be coming until they enhance their kiosks to handle more functions.